Calling
“blind”
The consultant doesn't know when someone last spoke to the customer or what was promised. The customer has to explain everything all over again.
ExpertiseEvery call
Every call
with the full picture_
A consultant picks up the phone and immediately sees who the customer is, what they bought and what they asked about last time. And your team edits the website without waiting for a developer.
01 / Sound familiar?The customer calls.
The customer calls.
The consultant searches.
The most expensive seconds of a call are the ones a consultant spends searching for information in five different programs
Calling
Leads that
slip away
Enquiries from the website, phone and email land in different places. Some of them never get an answer.
No priorities
The database holds thousands of contacts, but nobody knows whom to get back to first or who is close to buying.
A website that
can't be changed
Every change to a text, banner or landing page needs a request to the agency and several days of waiting.
02 / What we buildCommunication
Communication
in one place_
VoIP integration
Telephony connected to the system: incoming calls open the customer card, and every call goes into the contact history.
Live customer card
Orders, shipment statuses, complaints, text messages and notes on one timeline. The consultant has the full picture in a few seconds.
AI support
The AI brief sums up the customer's history and suggests the next step. Scoring shows whom it's worth calling first.
Our own CMS and page builder
Quick editing of websites, blogs and landing pages in our own CMS with a visual builder. Your team publishes content without a developer's help.
From our projectsA call center
A call center
built from scratch_
For SAVICKI we designed a call center and CRM with a lead funnel, a customer card and AI support for consultants.
More than 34 thousand customers with sales segmentation, the history of every call, text message and email, and an AI brief that suggests talking points. For Dom Żeglarski MILA, in turn, we built a panel with a visual page builder.
Questions about call center and CMS
How does the system connect to the telephony?
Through a VoIP integration. A consultant taking a call immediately sees the customer record, order history and shipment statuses.
What exactly is the AI for?
For summarising the customer's history, suggesting next actions and assessing a contact's potential. AI supports the consultant, and a human always makes the decision.
Does the CMS require technical knowledge?
No. You edit texts, images and whole sections in a visual builder, and you see the changes before you publish them.