Glass Expert is a glass workshop with two locations. We're rewriting its ten-year-old system: from customer contact and measurement, through pane pricing and production on the shop floor, to delivery, installation and settlement.
Measurements, pane quotes, glass schemas and settlements with designers.
Every workstation knows what it's doing today, and the boss sees where every order stands.
Van runs with time windows, load and installation dates.
The installation date was typed into a short notes field, which the delivery list showed under the heading “Phone”. Dates, numbers and notes were mixed into one text.
A schema saved a pane together with its price. The price list went up, but orders from the schema still took the old amount.
A small pane is billed at a minimum, separate for tempered and plain glass. On top of the material come surcharges for the shape, processes charged in their own units and express service, and every step of the price is visible next to the item.
A pane with its size and processes is saved as a schema with a unique name and goes into a list with a quantity in one click. The size and stages come from the schema, and the price is calculated from today's price list.
The production manager sees a grid of orders and processes. A cell shows the state of an operation across all items of the order, and a problem on one pane holds up the whole operation. Below the grid is the workstation load in working days and the bottleneck. No prices, like every production screen.
The planner orders the stops for the fewest late arrivals and warns about a window that can't be met. The installation date is a separate entry with a date and time, and the van's load is calculated from the weight of the glass in the orders.
A designer assigned to an order has their own rate. The commission is forecast until the customer pays in full, and then it becomes due. The office marks the payout, after which its amount no longer changes, and a cancelled order cancels the commission.
A pane has one price and one status, no matter which screen asks for them.
A measurement becomes an order, and panes get prices.
Every item has a route of processes.
The glass goes to the customer or waits for pickup.
Handles customers, quotes and settlements.
Sees and canRuns the processes at the workstations.
Sees and canDelivers and installs the glass.
Sees and canA new system in place of a ten-year-old one.
