SAVICKI sells jewellery online, in stores and by phone. We built a call center and CRM that tells the consultant whom to call now and what the next step is.
Orders and abandoned carts go into a shared database.
Store customers visible with their purchase history.
A team of consultants handles leads and phone sales.
Enquiries from the form, phone, email and stores landed in different places. Nobody knew who was supposed to call back.
Before calling, a consultant had to find the customer's history in emails and spreadsheets. Time was running out.
Phone, SMS and email in separate apps, a customer database without segments, and GDPR consents checked by hand.
Every lead goes into one funnel with eight stages and immediately gets an assigned consultant.
AI suggests the next action and talking points, and the timeline shows every call, SMS, email and note.
Contact straight from the lead card, automatically saved in the history, with GDPR consents respected when sending.
Customers from the online shop and the stores in one database. Ready-made filters answer the questions the team asks every day.
The consultant opens customers and leads in tabs side by side and switches between them with one click. They can work on several cases at once, and each tab keeps its own history and contact actions.
A lead can come from anywhere — and it always lands in the same place.
The system assigns an owner, takes the lead through the funnel and reminds about the next steps.
Everything goes into a shared database used by the whole SAVICKI ecosystem.
Talks to customers and handles their own leads.
Sees and canResponsible for the team and sales results.
Sees and canLooks after the system's configuration and security.
Sees and can